تعلن شركة سي واي تي إس العربية للسفر و السياحة عن فتح باب التوظيف لشغل منصب أخصائي خدمة عملاء (دوام كامل). سيكون مقر العمل في منطقة مكة المكرمة (دوام صباحي)، ونرحب بكافة المتقدمين المؤهلين للانضمام إلينا.
ملخص الوظيفة
Chinese Visa Application Service Center
is Seeking for you to join!
Position: Visa operations.
Location: 【Jeddah】
Nationality: Saudi
Key Responsibilities:
Greet visa applicants at the counter in a proactive, friendly, and professional manner.
Proactively contact potential visa applicants to promote and upsell visa application services.
Maintain accurate records of applicant information and consistently track the progress of visa applications.
Review and collect visa application documents; ensure all required paperwork is submitted accurately and on time.
Record and maintain application data in the system efficiently while ensuring strict data confidentiality.
Handle applicant inquiries via email and phone.
Assist in resolving issues or challenges related to visa applications, including visa denials or delays.
Provide passport-related administrative and logistics services to embassies, consulates, applicants, and logistics companies.
Promote and provide the center’s value-added services to applicants to achieve service goals.
🎓 Requirements & Skills:
Education: Bachelor’s degree or above.
Skills:
Proven sales or telesales capability with excellent persuasion and communication skills (tele-marketing scripts).
Excellent communication and interpersonal skills with strong customer service awareness.
Well-organized, patient, and highly attentive to detail; ability to work with complex documentation.
Proficient in Microsoft Office (Visa processing software training will be provided upon onboarding).
Feel free to contact with us with your CV.
المهام والمسؤوليات
- Key Responsibilities:
- Greet visa applicants at the counter in a proactive, friendly, and professional manner.
- Proactively contact potential visa applicants to promote and upsell visa application services.
- Maintain accurate records of applicant information and consistently track the progress of visa applications.
- Review and collect visa application documents; ensure all required paperwork is submitted accurately and on time.
- Record and maintain application data in the system efficiently while ensuring strict data confidentiality.
- Handle applicant inquiries via email and phone.
- Assist in resolving issues or challenges related to visa applications, including visa denials or delays.
- Provide passport-related administrative and logistics services to embassies, consulates, applicants, and logistics companies.
- Promote and provide the center’s value-added services to applicants to achieve service goals.
الشهادات والتخصصات
- البكالوريوس في إدارة الأعمال
- البكالوريوس في خدمات العملاء
- البكالوريوس في إدارة المبيعات (المبيعات)
- محترف اعمال معتمد في خدمة العملاء CBP
- محترف الأعمال المعتمد في خدمة العملاء CBP-CS
- محترف التسويق الرقمي المعتمد CDMP
- شهادة فني المحاسبة (CAT)
- نظام إدارة الجودة
تفاصيل وشروط الوظيفة
- الخبرة: الوظيفة لا تشترط وجود خبرة سابقة
- الجنس: ذكور و اناث
- الراتب الشهري: من 5000 إلى 6000 ريال
- طبيعة العمل: دوام كامل
- فترة العمل: صباحي
- موقع العمل: جدة – منطقة مكة المكرمة