تطرح شركة إيتقان إنتجريتد هيلثكير إي.آي.إتش وظيفة جديدة بمسمى رئيس تنفيذي في مدينة الرياض. الوظيفة متاحة بنظام دوام كامل (دوام صباحي)، وهي فرصة رائعة للمهتمين بالعمل في منطقة الرياض.
نظرة عامة على الوظيفة
Operations Manager – Healthcare
Location: Riyadh, Saudi Arabia
Employment Type: Full-Time
Nationality: Saudi Nationals Only
About the Company
An operational medical company specializing in healthcare services, physician network development, hospital partnerships, and healthcare operations across Saudi Arabia.
Position Summary
We are looking for a highly organized and experienced Operations Manager to build and manage the operational backbone of the company.
The role will be responsible for developing and implementing policies and procedures (P&P), SOPs, workflows, quality standards, job descriptions, KPIs, and operational systems across the organization.
The Operations Manager will also oversee and coordinate the operational team, including the Account Manager, ensuring that all activities are executed efficiently, consistently, and according to company standards.
This is a hands-on management role for someone who can build systems, improve processes, manage people, and ensure operational excellence.
المهام والمسؤوليات
Key Responsibilities
Operations & Process Management
- Develop, implement, and continuously improve company Policies & Procedures (P&P) and SOPs.
- Design clear operational workflows, processes, and approval matrices.
- Establish standardized systems for day-to-day operations.
- Monitor operational performance and identify areas for improvement.
- Ensure proper documentation and compliance with approved processes.
- Develop and maintain operational dashboards and KPIs.
Team Management
- Manage and supervise the operations team, including the Account Manager.
- Develop clear Job Descriptions (JDs), responsibilities, KPIs, and performance expectations for team members.
- Assign responsibilities and ensure accountability across the operations function.
- Conduct regular performance reviews and follow up on team KPIs.
- Identify operational gaps and recommend appropriate staffing and resources.
Quality & Continuous Improvement
- Develop and implement quality standards across operational activities.
- Establish quality control and monitoring mechanisms.
- Conduct regular process reviews and identify inefficiencies.
- Implement corrective and preventive actions when required.
- Ensure consistent service quality across hospitals, physicians, and internal operations.
Healthcare Operations
- Coordinate operational activities between physicians, hospitals, and internal teams.
- Ensure smooth onboarding and activation of physicians and hospital accounts.
- Monitor service delivery and resolve operational issues.
- Maintain accurate operational records and documentation.
- Support management in implementing new healthcare projects and services.
Reporting & Management
- Prepare weekly and monthly operational reports.
- Track KPIs, productivity, quality, and service performance.
- Provide management with operational insights and recommendations.
- Support senior management in strategic and operational decision-making.
Requirements
- Saudi National (Mandatory).
- Full-time position based in Riyadh.
- Bachelor’s degree in Business Administration, Healthcare Management, Operations Management, or a related field.
- 5+ years of relevant operations management experience.
- Strong experience in developing Policies & Procedures, SOPs, workflows, and operational systems.
- Proven experience in quality management and continuous improvement.
- Experience managing teams and developing JDs and KPIs.
- Excellent spoken and written English (Mandatory).
- Advanced computer skills and strong proficiency in Microsoft Office, Google Workspace, CRM/ERP systems, and other business software.
- Strong analytical, organizational, and problem-solving skills.
- Excellent communication and interpersonal skills.
- Healthcare experience is strongly preferred.
- Experience working in a growing company, startup, healthcare organization, or service business is an advantage.
Ideal Candidate
We are looking for someone who is:
- Systematic and highly organized
- Process-oriented and detail-focused
- Strong in documentation and policy development
- Comfortable managing people and holding teams accountable
- Quality-focused
- Technology-savvy and highly proficient with business systems
- Able to work independently and take ownership
- A strong communicator in both Arabic and English
- Comfortable working in a fast-paced and growing organization
Preferred Skills
- Healthcare Operations
- Operations Management
- Quality Management
- Policy & Procedure Development
- SOP Development
- Process Improvement
- Business Process Management
- Performance Management
- KPI Development
- Team Management
- Healthcare Management
- Project Management
- Microsoft Office
- Google Workspace
- CRM & ERP Systems
- Data Analysis
- Continuous Improvement
If you are an operations professional who can build systems, establish processes, manage teams, and drive quality and accountability, we would like to hear from you.
الشهادات والتخصصات
- البكالوريوس في إدارة الأعمال
- البكالوريوس في المختبرات الطبية (تقنية المختبرات الطبية)
- مدير مشاريع معتمد ( CPM)
متطلبات وبيانات الوظيفة
- الخبرة: 5 سنوات فأكثر
- الجنس: ذكور و اناث
- الراتب الشهري: من 18000 إلى 30000 ريال
- نمط العمل: دوام كامل
- أوقات الدوام: صباحي
- المدينة: الرياض – منطقة الرياض